TrulyThai: Frequently Asked Questions (FAQ)


TrulyThai FAQ blog title photo


  • To share your photos to a member, use TrulyThai’s messaging feature which enables you to share your private photos. Go to the member’s profile, click Share private photo(s).


    how to share private photos on TrulyThai


  • Note that you can also decide what and how many photos you want to send.
  • On the top section of the screen, click on Settings

  • Once the drop down menu appears, click Upgrade Account


    Upgrading an account step 1


  • Please note that the 7 day trial will only be offered once.

  • Once you’ve chosen your membership type, click UPGRADE NOW!

  • To change your email address, click on the Settings drop down menu then click on Account.


    How to change email address step 1


  • You can will see a form just as the one below. Type in your new email address and click Upgrade Account.

    How to change email address step 2

  • If you can’t log in to your account due to a forgotten password, go to the TrulyThai homepage and click “forgot password?” located under the login form.

    Retrieve password step 1

  • Enter your email address and you’ll then receive an email with a link to the Change Password page. Be sure to click on the link ang enter your new password on the form.


    Retrieve password step 2


  • If you ever notice any unusual actions by users, please do report them immediately.

  • Report a member by going to their dating profile and click Report Member located on the right hand section of the screen.


    Reporting a suspicious user on TrulyThai


  • State the reason why you want to report the member, then click Submit Report

  • Your report will immediately be checked by our support team.

  • As of now, TrulyThai only accepts payments through two major credit cards: Master Card and Visa.

  • If you wish to delete your account, please contact our 24/7 Customer Service via email or live support.

  • To access the live support, go to the Help page on the right hand section of the page.


    TrulyThai contact details for account deletion inquiries


  • If you wish to cancel your monthly subscription, you may reach us through our support email or live support and one from our customer service team will immediately assisst you.


    TrulyThai contact details for membership cancelation inquiries


  • Please state a valid reason on your membership cancellation.